FAQ - My Will X

Perguntas Frequentes (FAQ) – My WillX

Bem-vindo à My WillX! Aqui respondemos às dúvidas mais comuns sobre a nossa comunidade e o Vault – o nosso cofre digital para mensagens eternas.

About My WillX

What is My WillX?

My WillX is a safe and welcoming social network where you can connect with people who share values of hope, resilience, and love for life. It's a space to chat casually, escaping the problems of everyday life, and find support and inspiration when you need it most – whether through the feed, groups, or private messages.

It´s free?

Yes! You have free access to the social network and can check messages that other members have shared with you in the Vault. To create your own timeless messages in the Vault, there are Premium and Gold paid plans with more features.

Who can use My WillX?

Anyone over 18 years old can join. The community is moderated to ensure a respectful and positive environment.

About the Vault – Digital Safe

What is the Vault?

The Vault is your private digital vault within My WillX. It allows you to save important messages, photos, videos, or documents (so-called eternal messages) to be delivered to the people you choose at a future time you define.

How does message release work?

You can set:

A future date (e.g., birthday, wedding, birth of a child).
An inactivity condition (e.g., if you don't log in for 3, 6, or 12 months).
Or both (double protection).

The message is only released when the conditions are met.

Who can access my messages in the Vault?

Only the people you indicate (by email or My WillX member). You can even add an optional access code for greater privacy.

Are the contents of the Vault secure?

Yes. All content is encrypted on the server and inaccessible to the My WillX team. It is automatically decrypted only when the recipient meets the defined conditions. We use robust security measures (HTTPS, access control, protected backups).

Can I save passwords or bank details in Vault?

We do not recommend it. The Vault was created for messages of an affectionate and emotional nature (letters, advice, memories). For financial or highly sensitive information, we suggest specialized services (e.g., notary or bank vaults).

What happens if I delete my account?

All content in the Vault is permanently and irretrievably deleted.

What if I want to change or delete a message that has already been saved?

You can edit or delete while your account is active. After account deletion, it is no longer possible to recover the content.

Does the recipient need to have a My WillX account?

Not necessarily. You will receive an email notification with instructions to create an account or log in. Then, you will find the message in your Inbox.

Can I receive messages from someone without knowing who they are?

No. The notification includes the name by which the person wants to be recognized (e.g., "Dad," "Grandpa John") and the type of relationship (family, friend, etc.), for greater confidence and emotional impact.

What happens to my files if I remain active after the release date?

To encourage conscious management of your legacy, files whose release date has passed by more than 30 days will be automatically deleted if we detect recent activity on your account. You will receive an email warning at least 15 days in advance and a visual alert in your vault, giving you time to update the release date if you wish to retain the content.

Plans and Payments

What plans are available?

Free: Access to the social network + view messages received in the Vault.

Premium: Full Vault access + access for up to 1 year.

Gold: Full Vault access + access for up to 5 years.

To ensure your content is saved and accessible, please note your account expiration date.

How do I change or cancel my plan?

In your member area, under “Subscription” or “Membership Account”.

Are the payments secure?

Yes. We use reliable payment processors (Stripe/PayPal) with full encryption.

Support

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